Reference

henjitu Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open a henjitu account, use the lobby, or check DANA and QRIS status.

Account dataWallet recordsCookie choicesPrivacy requests

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Open the Policy Before Account Access

henjitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy applies to information connected with your henjitu account, including registration details, phone verification, sign-in events, device signals and support conversations. It also covers transaction references created when you select DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We use these records

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to provide the requested account service, check wallet status and protect account access. If you browse from Makassar or elsewhere in Indonesia, some processing may depend on local law. We retain records only for the period needed for account security, payment reconciliation, dispute handling and legal
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duties. You can ask what we hold, request a correction or contact us about deletion through the privacy route described below. Read the full policy before opening an account, and use the same verified contact details when sending a request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST HELP

Browse Privacy Support Through Your Account

A clear contact route helps when you need a copy of your data or want to question a record. Send your request through the account support message path, and include the email or phone detail attached to your profile. We use that step to confirm identity before discussing private account information.

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Account message

Use the signed-in support message path for a Privacy Policy request, correction query or question about device records. We may ask for account details before replying.

Cashier context

If your question concerns DANA, OVO, GoPay or QRIS records, mention the transaction reference shown beside the cashier entry so we can locate the relevant event.

Identity check

We compare your request with the verified phone or email on the account before sharing data. This protects your Privacy Policy rights from unauthorised requests.

DATA HANDLING

Explore How We Handle Privacy Choices

Privacy controls work best when each account step has a clear reason. We separate information needed for account access from optional device and cookie signals, then use defined checks around wallet records…

Account details

We collect details you provide during account creation and phone verification, such as contact data. These details help us identify your account and respond to a Privacy Policy request.

Device signals

When you sign in from a phone or desktop, we may record device and connection signals used to detect unusual access. We do not describe these signals as a substitute for your password.

Cookies

Cookies can remember session choices and help us understand whether a page loads correctly. You can manage browser cookie settings, although some account functions may then require another sign-in.

Wallet records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help match a requested transaction with your account. We use the reference rather than treating it as a public profile detail.

Retention

We keep account and transaction records for security, reconciliation, disputes and legal duties, then remove or anonymise them when the relevant retention need ends. A request may be limited where a duty still applies.

Change requests

Ask us to correct account data, explain its use or provide a copy through account support. Include your verified contact detail and the specific record, such as a sign-in or wallet reference.

Check Privacy Policy Answers Before Joining

These Privacy Policy answers focus on the practical questions you may have before opening an account or returning to the lobby. If your situation is not covered, contact us through the account message path with the verified detail connected to your profile.

It covers account details, phone verification, sign-in and device signals, cookies, support messages, and transaction references linked to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Phone verification helps connect an account to the correct person before account access and privacy requests. It also gives us a practical identity check when you ask about private records.

Yes. Send a request through the signed-in account support message path and include your verified phone or email. We may confirm identity before providing account, device or transaction details.

Contact account support with the incorrect field and the replacement detail. We compare the request with your verified profile, then update eligible records or explain why a record must remain unchanged.

Cookies can preserve your session and help us identify loading problems. You can adjust browser settings, but refusing some cookies may require repeated sign-in or affect account page behaviour.

We retain payment references for the time needed for account security, reconciliation, disputes and legal duties. After that need ends, records are removed or anonymised where permitted.

Yes. Account access and related processing depends on local law. The Privacy Policy remains available for you to read, while eligibility and certain data requests may have local limits.

henjitu Privacy Policy for Your Account

Browse Privacy Support Through Your Account

Account message

Cashier context

Identity check

Explore How We Handle Privacy Choices

Account details

Device signals

Cookies

Wallet records

Retention

Change requests

Check Privacy Policy Answers Before Joining

01 What does the henjitu Privacy Policy cover?

02 Why does henjitu need phone verification?

03 Can I request a copy of my henjitu data?

04 How do I correct inaccurate account information?

05 How are cookies used under the Privacy Policy?

06 How long does henjitu keep payment records?

07 Does access to the Privacy Policy depend on local law?

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